In billing for heating and water costs, we attach great importance to precision and accuracy – throughout all process steps. Internal plausibility routines also ensure that only correct, verified and comprehensible data is included in the heating and water cost statements we prepare. The layout of our statements is strongly influenced by the aspect of traceability. All billing procedures are presented step by step, in an easy-to-understand and visually appealing manner.
In accordance with § 11 ff of the Heating Act (Heiz-KG), we bill heating and hot water costs according to consumption on the basis of the readings from the heat meters and hot water meters. The basis for the legally compliant cost allocation is the annual data on heating and hot water costs collected by the responsible property management and provided to us on a separate form. In addition, there is information about the heating and hot water prepayments (Akontis) paid by the flat owners or tenants.